Fix: Moving a card backwards doesn’t revert properly
What you’ll learn
Why a Kanban card sometimes doesn’t revert the product stage correctly when you move it backwards, the fastest fixes, and what details to share if you report it.
What “revert properly” means
In D2C Lab, Kanban uses a 1:1 rule:
Kanban column name = product stage name.
So if you drag a card backwards:
the card should move to the earlier column, and
the product’s stage (especially in Master List) should also revert to match.
Example:
Card moved Shipping → QC
Master List stage should become QC
Common symptoms
You may see one of these:
The card moves backwards, but Master List stage stays the same.
The card moves backwards, then after refresh it snaps back to the old column.
The stage changes briefly, but then reverts again.
Fix it fast (do these in order)
1) Refresh once
This fixes most “UI didn’t update” cases.
Refresh the page once
Re-check both Kanban and Master List
2) Check your Portfolio filter (most common hidden cause)
Kanban respects portfolio filtering.
Fix:
Switch portfolio filter to All
Find the product in Master List and confirm its stage
Open Kanban and locate the card
Sometimes the card exists in the correct place, but you’re viewing a different filtered set.
3) Re-drag one step forward, then back again (forces a sync event)
If the stage didn’t revert:
Drag the card forward one column
Then drag it back to the correct earlier column
Refresh once
This often forces the stage update to persist.
4) Close extra D2C Lab tabs (prevents silent overwrites)
If D2C Lab is open in multiple tabs, one tab can overwrite another.
Fix:
Close all D2C Lab tabs
Open one fresh tab
Log in again
Move the card backwards again and re-check
5) Try incognito/private window
If it works in incognito but not in your normal browser, it’s usually:
cache/session issues, or
an extension blocking scripts.
Fix:
clear site data/cookies for
d2clab.codisable ad blockers/extensions for the site
Important: Launch Ready can confuse what you expect (not a revert bug)
If you clicked Calculator → Ready for launch:
Master List stage becomes Launch Ready
Kanban does not automatically move
So you might drag a card backwards (e.g., Shipping → QC) and still see Launch Ready in Master List.
That can feel “wrong,” but it’s expected.
If you want the stage to reflect execution again:
avoid using Launch Ready until you’re truly at the final checkpoint, or
rely on Kanban as the execution truth and use Launch Ready as a separate launch checkpoint.
If it keeps snapping back after refresh
That usually means the change didn’t save.
Try:
re-drag forward and back
close extra tabs
incognito test
If it still snaps back consistently, report it (details below).
Quick checklist (30 seconds)
✅ Refresh once
✅ Portfolio filter = All
✅ Re-drag forward one step → back again
✅ Close extra tabs
✅ Incognito test
✅ Check whether Ready for launch was used recently
If it’s still not reverting (report it)
Post this in:
feedback.d2clab.co → Bug Reports
Include:
Product name
Column you moved from → to (example: “Shipping → QC”)
What Master List stage showed before and after
Whether it snaps back after refresh
Whether you clicked Ready for launch recently (Yes/No)
Device + browser (example: iPhone / Safari)
Screen recording if possible
Related articles
Reverting stages (moving a card backwards)
Kanban: drag-and-drop stage mapping
Fix: Stage looks wrong after moving cards
Launch Ready vs Launched (what each means)
Portfolios: filtering across all tabs