Fix: Kanban card not appearing (what triggers it)
What you’ll learn
Why a Kanban card might not appear, what exactly triggers Kanban creation in D2C Lab, and the fastest checks to fix it.
What triggers a Kanban card (the rule)
A Kanban card is created automatically when any supplier contact is added to a product.
That means:
as soon as you add your first supplier for a product (and it’s saved),
the product will appear in Kanban,
starting in the Sourcing column.
It does not require:
choosing a winner
completing Validator
completing Calculator
Step-by-step fixes (do these in order)
1) Confirm a supplier was actually saved
Go to Suppliers for that product.
Check:
Do you see at least one supplier card?
Was it saved (not just typed in a popup)?
If no supplier is saved yet, Kanban won’t create a card.
2) Check your Portfolio filter (most common “missing card” cause)
Kanban respects portfolio filtering.
Fix:
Switch your portfolio filter to All
Open Kanban
Search visually for the product card
If you see it in All, switch back to the correct portfolio.
3) Refresh once
If the supplier was added just now, you may be seeing stale UI.
Fix:
refresh the page once
reopen Kanban
4) Make a small supplier edit (forces a save event)
Sometimes the first save didn’t complete cleanly.
Fix:
Open the supplier card
Change a small field (example: add a character in Notes)
Save
Refresh once
Re-check Kanban
5) Close extra tabs (prevents sync issues)
If D2C Lab is open in multiple tabs, one tab can overwrite state.
Fix:
close all D2C Lab tabs
open one fresh tab
log in again and check Kanban
6) Try incognito/private window
If it works in incognito but not in your normal browser, it’s usually cache/session or an extension.
Fix:
clear site data for
d2clab.codisable ad blockers/extensions for the site
Quick checklist (30 seconds)
✅ Supplier exists and is saved
✅ Portfolio filter set to All
✅ Refresh once
✅ Make a tiny supplier edit and save
✅ Close extra tabs
✅ Try incognito
Common causes (what’s usually happening)
Cause A: Supplier was not saved
You added details but didn’t complete the save action.
Cause B: You’re viewing the wrong portfolio
The card exists, but the filter hides it.
Cause C: Stale UI after first supplier add
A refresh shows the newly created card.
Cause D: Multiple tabs overwriting state
Close extra tabs and retry.
If it still doesn’t appear (report it)
Post this in:
feedback.d2clab.co → Bug Reports
Include:
Product name
Confirmation you added a supplier (screenshot of supplier card)
Whether you checked portfolio = All
What happened after refresh
Device + browser (example: iPhone / Safari)
Screen recording if possible
Related articles
How Kanban starts automatically (supplier contact rule)
Kanban: columns and what each means
Portfolios: filtering across all tabs
Reverting stages (moving a card backwards)