Profile settings (name, photo, password)
What you’ll learn
How to update your name, profile photo, and password in D2C Lab.
Where to find Profile Settings
In D2C Lab, click your profile / admin icon (usually in the sidebar)
Select Profile settings
This opens your account settings page.
Update your name
Use this when you want your display name updated across the app.
Steps
Open Profile settings
Find the Name field
Edit your name
Click Save
Tip: Use the name you want your team (and future support tickets) to recognize.
Update your profile photo
Your profile photo helps teammates recognize who is making changes.
Steps
Open Profile settings
Click Change photo / Upload photo
Select an image from your device
Save
Best practice:
Use a clear headshot (square image works best).
Change your password
Use this when you want to update your login password.
Steps
Open Profile settings
Find Password / Change password
Enter your current password (if asked)
Enter your new password
Confirm and Save
Password tips:
Use 12+ characters
Mix uppercase, lowercase, numbers, symbols
Avoid reusing passwords from other tools
Forgot your password?
If you can’t log in, use the Forgot password link on the login page.
You’ll receive a password reset email.
(See: Account & Billing → Login → Forgot password / reset link)
Troubleshooting
Changes didn’t save
Refresh once and try again
Try in an incognito window
Try a different browser
If it still doesn’t work, report it:
feedback.d2clab.co → Bug Reports
Related articles
Forgot password / reset link
Billing & subscription (plan, receipts, payment method)
Portfolios: create, rename, delete (General is default)