Forgot password / reset link
What you’ll learn
How to reset your password if you can’t log in, what to expect in the reset email, and what to do if you don’t receive the email.
When to use “Forgot password”
Use Forgot password if:
you can’t remember your password
you keep getting “Invalid password”
you want to regain access to your account
If you’re already logged in and just want to change your password, go to:
Profile settings → Change password.
Where to find the reset link
On the login page, you’ll see a link like:
Forgot password?
Click it to start the reset flow.
Reset your password (step-by-step)
Open the D2C Lab login page
Click Forgot password?
Enter the email address you used for your D2C Lab account
Click Send reset link
Check your email inbox for the reset email
Open the email and click the password reset link
Create a new password and save
Log in with your new password
Tip: Use a strong password (12+ characters with a mix of letters, numbers, and symbols).
If you don’t receive the reset email
Try these quick checks:
1) Check spam/junk/promotions
Sometimes reset emails land in:
Spam/Junk
Promotions
Updates
2) Wait 2–5 minutes
Email delivery can be slightly delayed.
3) Confirm you used the correct email
Make sure you entered the same email you used to sign up.
If you’re not sure:
search your inbox for “D2C Lab”
or check your payment/receipt email address (if you purchased a plan)
4) Try again
Request the reset email one more time.
5) Use an incognito/private window
If the link opens weirdly or keeps looping:
open the reset link in an incognito/private window
Common issues (and fixes)
The reset link says it’s expired
Reset links can expire for security.
Fix:
go back to the login page
click Forgot password again
request a new reset link
The reset link opens but nothing happens
Fix:
try opening it in a different browser
or copy/paste the link into your browser
or open in an incognito window
I reset my password but still can’t log in
Fix:
confirm you’re using the same email address
try logging out of any other tabs and log in again
clear cache or use incognito
If it still fails, report it:
feedback.d2clab.co → Bug Reports
Related articles
Profile settings (name, photo, password)
Billing & subscription (plan, receipts, payment method)
Login issues after payment (common fixes)